Privacy Policy
Privacy Policy
Effective Date: July 3, 2026 Business Name: Trilogy Sports & Fitness Website: trilogyfitpt.com Support Requests: https://trilogyfitpt.com/support Contact Email: support@trilogyfitpt.com Business Address: 117 S Lexington St. Ste 100, Harrisonville, MO 64701 Phone: 816-337-7723
Trilogy Sports & Fitness respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, submit forms, register for services, book training, purchase packages, use our online portal, communicate with us, or participate in our programs.
By using our website or services, you agree to the practices described in this Privacy Policy.
For most privacy questions, account concerns, billing questions, membership issues, media requests, information update requests, deletion requests, or general support needs, clients should submit a support ticket through our Support Request page at https://trilogyfitpt.com/support. This allows Trilogy Sports & Fitness to properly track, review, and respond to requests.
1. Information We Collect
We may collect the following types of information:
Personal Information
This may include your name, parent or guardian name, athlete name, email address, phone number, billing information, emergency contact information, and account registration details.
Athlete and Training Information
If you register for training, assessments, programs, teams, camps, or memberships, we may collect information related to performance goals, training history, sport, age, grade level, availability, assessment results, attendance, progress notes, and other information needed to provide our services.
Health and Safety Information
We may collect health history, injury history, waivers, consent forms, emergency medical information, or other information needed to safely provide training services. This information is used only for safety, program planning, and service delivery.
Payment Information
Payments may be processed through third-party payment providers. We do not intentionally store full credit card numbers on our website. Payment processors may collect and process your payment information according to their own privacy policies.
Website and Technology Information
When you visit our website, we may automatically collect information such as IP address, browser type, device type, pages visited, referral source, date and time of visit, and general website usage data.
Communication Information
If you contact us through our Support Request page, website form, email, phone, text, social media, app, portal, or messaging platform, we may collect the information you provide in that communication.
2. How We Use Information
We may use collected information to:
Provide training, coaching, fitness, sports performance, and wellness services Register clients and athletes for programs, packages, memberships, and events Schedule sessions and manage appointments Process payments and manage accounts Communicate with clients, parents, guardians, and athletes Respond to support tickets, questions, requests, and customer support needs Send updates, reminders, announcements, offers, and service information Maintain waivers, health history forms, and emergency contact records Track athlete progress, attendance, assessments, and program participation Improve our website, services, customer experience, and operations Protect the safety, rights, and property of Trilogy Sports & Fitness, our clients, and others Comply with legal, financial, and business obligations 3. Youth Athlete and Minor Information
Trilogy Sports & Fitness provides services that may involve youth athletes. When collecting information about a minor, we may require a parent or legal guardian to provide consent, complete registration forms, sign waivers, and manage the athlete’s account.
We do not knowingly collect personal information directly from children under 13 without appropriate parent or guardian consent. If you believe we have collected information from a child under 13 without proper consent, please submit a support ticket through our Support Request page at https://trilogyfitpt.com/support, and we will review and address the issue.
Parents or guardians may submit a support ticket to request access to, correction of, or deletion of their child’s personal information, subject to legal, safety, operational, and recordkeeping requirements.
4. How We Share Information
We do not sell your personal information.
We may share information with trusted third parties when necessary to operate our business, including:
Scheduling and booking platforms Payment processors Client management systems Website hosting providers Email, text, or communication platforms App, portal, or account management providers Support request or customer service systems Contractors or staff who help provide services Legal, accounting, or professional advisors Authorities or third parties when required by law, safety concerns, or legal process
Third-party providers are expected to use information only as needed to provide services to us or to comply with their own legal obligations.
5. Online Portal, App, Support Page, and Third-Party Links
Our website may link to third-party platforms, including booking systems, client portals, payment pages, support request forms, intake forms, social media pages, or external resources. These third-party websites and services are not fully controlled by Trilogy Sports & Fitness.
When you use a third-party platform, your information may be collected and processed under that platform’s own privacy policy and terms. We encourage you to review those policies before submitting information.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, or similar technologies to improve website performance, understand visitor behavior, support marketing efforts, and improve user experience.
You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not work properly if cookies are disabled.
7. Marketing Communications
We may use your contact information to send business updates, service reminders, program information, promotional offers, or event announcements.
You may opt out of marketing emails by using the unsubscribe link in the email or by submitting a support ticket through https://trilogyfitpt.com/support. You may opt out of promotional text messages by replying STOP, when applicable.
Even if you opt out of marketing communications, we may still send non-promotional messages related to appointments, payments, accounts, waivers, safety, active services, support requests, or business operations.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to help protect personal information. However, no website, system, app, support form, portal, or method of transmission is completely secure. We cannot guarantee absolute security of information transmitted or stored electronically.
You are responsible for keeping your account login information confidential and notifying us if you believe your account has been accessed without authorization.
If you believe your account, personal information, or payment information may have been accessed without authorization, please submit a support ticket through https://trilogyfitpt.com/support as soon as possible.
9. Data Retention
We retain personal information for as long as needed to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support safety and operational needs.
Support tickets, messages, forms, and account requests may be retained as part of our business records and customer service history.
When information is no longer needed, we may delete, archive, or anonymize it according to our business practices and legal requirements.
10. Your Privacy Choices
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information.
To make a privacy request, submit a support ticket through our Support Request page:
Support Requests: https://trilogyfitpt.com/support
Please include enough information for us to identify the client, account, athlete, parent or guardian, service, or request involved.
We may need to verify your identity before completing a request. Some information may be retained when required for legal, safety, billing, dispute resolution, fraud prevention, service records, or business recordkeeping purposes.
11. California and Other State Privacy Rights
Some states provide additional privacy rights to residents. If applicable law gives you specific privacy rights, we will honor those rights as required.
California privacy law, for example, gives eligible consumers certain rights related to personal information collected by covered businesses, including rights to know, delete, correct, and opt out of certain uses or sharing of personal information.
If you are a resident of a state with specific privacy rights and wish to make a request, please submit a support ticket through https://trilogyfitpt.com/support.
12. Photo, Video, and Media
We may take or use photos, videos, testimonials, training clips, or performance highlights for business, marketing, educational, or promotional purposes only when appropriate permission, consent, or release has been obtained.
If you would like to request removal of a photo, video, testimonial, or media item involving you or your child, please submit a support ticket through https://trilogyfitpt.com/support. We will review the request and respond as appropriate.
We will make reasonable efforts to review media-related requests, but we cannot guarantee immediate removal of content already published, shared, printed, distributed, or posted through third-party platforms.
13. Waivers, Forms, and Health Information
Waivers, intake forms, health history forms, emergency contact forms, support tickets, and other submitted forms are collected to help us provide safe and appropriate services. This information may be reviewed by authorized staff, trainers, contractors, or service providers when needed for training, safety, customer service, billing, account management, or business operations.
Trilogy Sports & Fitness is not a medical provider, and information collected through our services should not be considered medical advice, diagnosis, or treatment.
14. Support Requests and Communication Records
When you submit a support ticket through our Support Request page, we may collect your name, contact information, account details, request type, message, attached files, and any other information you choose to provide.
We use support request information to review, track, respond to, and resolve client questions, billing concerns, membership issues, refund requests, account updates, privacy requests, scheduling concerns, media requests, technical issues, or other service needs.
Support request records may be retained for business, legal, safety, billing, dispute resolution, and customer service purposes.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When updates are made, the revised policy will be posted on this page with a new effective date.
Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
16. Contact Us
For most privacy questions, account concerns, information requests, billing questions, membership issues, refund requests, media requests, or general support needs, please submit a support ticket through our Support Request page:
Support Requests: https://trilogyfitpt.com/support
For other business communication, Trilogy Sports & Fitness may also be contacted at:
Trilogy Sports & Fitness Email: support@trilogyfitpt.com Phone: 816-337-7723 Address: 117 S Lexington St. Ste 100, Harrisonville, MO 64701 Website: trilogyfitpt.com
Last updated July 2026.