Terms and Conditions
Terms and Conditions
Effective Date: July 3, 2026 Business Name: Trilogy Sports & Fitness Website: trilogyfitpt.com Support Requests: https://trilogyfitpt.com/support Contact Email: support@trilogyfitpt.com Business Address: 117 S Lexington St. Ste 100, Harrisonville, MO 64701 Phone: 816-337-7723
Welcome to Trilogy Sports & Fitness. These Terms and Conditions explain the rules and expectations for using our website, online portal, programs, training services, packages, memberships, subscriptions, and related services.
By using our website, creating an account, purchasing a package, enrolling in a membership or subscription, booking a session, submitting a form, submitting a support request, or participating in our services, you agree to these Terms and Conditions.
For most questions, requests, billing concerns, membership changes, subscription issues, scheduling issues, account concerns, refund requests, media requests, technical issues, or general support needs, clients should submit a support ticket through our Support Request page at https://trilogyfitpt.com/support. This allows Trilogy Sports & Fitness to properly track, review, and respond to requests.
1. Services Provided
Trilogy Sports & Fitness provides sports performance training, personal training, fitness coaching, youth athlete development, group training, online coaching, assessments, memberships, package subscriptions, training packages, camps, clinics, and related services.
Specific services, availability, pricing, package details, schedules, membership terms, subscription terms, and program offerings may change at any time.
2. Eligibility and Account Responsibility
You may be required to create an account through our website, app, booking system, client portal, support system, or third-party platform to access certain services.
You are responsible for providing accurate information, keeping your login information secure, managing your account, submitting support requests when needed, and updating your account information when needed.
Parents or legal guardians are responsible for creating, managing, approving, and monitoring accounts, bookings, payments, waivers, support requests, and participation for minor athletes.
3. Minor Participants
Trilogy Sports & Fitness works with youth athletes and minors. A parent or legal guardian must approve participation for any minor.
By registering a minor, submitting forms, signing waivers, booking sessions, purchasing services, submitting support requests, or managing an account on behalf of a minor, you confirm that you are the parent or legal guardian, or that you have proper authority to act on behalf of the minor.
Parents and guardians are responsible for making sure the minor participant follows all facility rules, safety instructions, behavior expectations, and program requirements.
4. Health, Safety, and Medical Disclaimer
Participation in training, fitness, sports performance, exercise, or athletic activity involves risk. These risks may include soreness, fatigue, muscle strain, injury, illness, aggravation of existing conditions, accidents, or other health-related issues.
Trilogy Sports & Fitness is not a medical provider. Our services are not a substitute for medical advice, diagnosis, treatment, physical therapy, or rehabilitation from a licensed healthcare provider.
Before participating, you should consult with a physician or qualified healthcare provider if you or your child has any medical condition, injury, limitation, illness, or concern that may affect safe participation.
By participating in our services, you confirm that you or your child are physically able to participate and that all relevant health, injury, and emergency contact information has been provided accurately.
If you need to report an injury, illness, medical limitation, participation concern, or account update related to health or safety, please submit a support ticket through https://trilogyfitpt.com/support.
5. Waivers and Required Forms
Before participating in services, clients may be required to complete waivers, releases, health history forms, consent forms, emergency contact forms, intake forms, or other required documents.
Participation may be denied, paused, or canceled if required forms are incomplete, inaccurate, expired, or not submitted.
The completion of forms does not guarantee that participation is risk-free.
6. Bookings, Scheduling, and Attendance
Sessions, classes, training blocks, assessments, camps, clinics, and other appointments may require advance booking.
Clients are responsible for booking sessions properly, arriving on time, and following all scheduling instructions provided through our website, app, portal, email, text, support system, or staff communication.
Late arrivals may result in shortened sessions and may still count as a used session.
Missed sessions, no-shows, cancellations, and rescheduling requests may be subject to our cancellation policy, package rules, membership terms, subscription terms, or refund policy.
For most scheduling issues, booking questions, package questions, or account concerns, clients should submit a support ticket through https://trilogyfitpt.com/support.
7. Cancellation and Rescheduling Policy
To respect trainer time, facility space, and other clients, cancellations or rescheduling requests should be made as early as possible.
Unless otherwise stated in writing, sessions canceled with less than 24 hours’ notice may be counted as used, charged, or forfeited.
No-shows may be charged or counted as completed sessions.
Trilogy Sports & Fitness may cancel, reschedule, or modify sessions due to trainer availability, facility needs, weather, emergency circumstances, low enrollment, safety concerns, or other business reasons.
For cancellation or rescheduling questions, clients should submit a support ticket through https://trilogyfitpt.com/support.
8. Payments, Packages, Memberships, and Subscriptions
Payment may be required before services are provided. Pricing, package terms, membership options, subscription options, billing cycles, and promotional offers may vary by location, program, service type, or agreement.
By purchasing a package, membership, subscription, or service, you agree to the listed price, billing terms, commitment period, cancellation terms, refund terms, and payment schedule associated with that service.
Some services may involve monthly billing, recurring payments, minimum commitments, package expiration dates, subscription renewals, or auto-renewal terms. These terms will be provided at checkout, in the client portal, on the invoice, in the service agreement, or through written communication.
Clients are responsible for managing their memberships, package subscriptions, recurring payments, and billing information. Clients have the ability to cancel their membership or subscription ahead of time according to the cancellation instructions provided by Trilogy Sports & Fitness or through the applicable client portal, app, payment system, written communication process, or Support Request page.
Trilogy Sports & Fitness is not responsible or obligated to provide a refund if a client does not cancel their membership, package subscription, or recurring payment on time before the next billing date.
If Trilogy Sports & Fitness chooses to approve a refund for a late cancellation, missed cancellation, billing issue, or subscription payment that was not canceled on time, the refund may be subject to a service charge. This service charge may include administrative time, transaction costs, payment processor fees, and any other fees related to the refunded amount.
You are responsible for keeping payment information current and making payments on time.
For billing issues, membership questions, subscription changes, cancellation requests, or refund requests, clients should submit a support ticket through https://trilogyfitpt.com/support.
9. Refunds
Unless otherwise stated in writing, payments are non-refundable once services, packages, memberships, subscriptions, programs, camps, clinics, or training blocks have been purchased.
Refunds, credits, transfers, or extensions may be considered at the discretion of Trilogy Sports & Fitness, but are not guaranteed.
No refund is guaranteed for missed sessions, unused sessions, late cancellations, no-shows, failure to schedule, failure to attend, relocation, change of mind, lack of use, or failure to cancel a recurring membership, package subscription, or payment before the next billing date.
Approved refunds may be reduced by transaction fees, payment processing fees, administrative fees, service charges, used services, or other related costs.
For refund requests, clients should submit a support ticket through https://trilogyfitpt.com/support.
10. Package Expiration and Transfers
Training packages, memberships, package subscriptions, and session credits may have expiration dates or usage limits.
Unused sessions may expire according to the package terms provided at purchase. Sessions are not transferable to another person unless approved in writing by Trilogy Sports & Fitness.
Promotional offers, discounts, and special pricing may not be combined, transferred, extended, or applied retroactively unless approved in writing.
Questions about package expiration, transfers, credits, or account status should be submitted through https://trilogyfitpt.com/support.
11. Facility Rules and Participant Conduct
All clients, athletes, parents, guardians, guests, and visitors are expected to behave respectfully and safely.
Participants must follow all instructions from Trilogy Sports & Fitness staff, trainers, contractors, and facility representatives.
We reserve the right to deny service, remove a participant, cancel a booking, suspend an account, or terminate services for behavior that is unsafe, disruptive, disrespectful, threatening, abusive, inappropriate, or harmful to others.
This includes, but is not limited to:
Ignoring safety instructions Damaging equipment or property Harassing staff, trainers, clients, athletes, or families Using inappropriate language or behavior Creating an unsafe training environment Repeated no-shows, late cancellations, or payment issues Violating facility policies or program rules Misusing the website, app, portal, support request system, or communication channels 12. Parent, Guardian, and Spectator Conduct
Parents, guardians, and spectators are expected to support a positive training environment.
Trilogy Sports & Fitness may limit, restrict, or remove spectators if their behavior disrupts training, distracts participants, interferes with coaching, or creates a negative environment.
Parents and guardians are responsible for timely drop-off and pick-up of minor athletes.
13. Results Disclaimer
Trilogy Sports & Fitness is committed to providing high-quality coaching, training, programming, and support. However, results vary by individual.
We do not guarantee specific outcomes, including but not limited to improvements in strength, speed, vertical jump, endurance, body composition, sport performance, injury prevention, playing time, scholarship opportunities, team placement, or competitive results.
Progress depends on many factors, including attendance, consistency, effort, nutrition, sleep, recovery, injury status, genetics, outside training, sport demands, and adherence to coaching.
14. Online Coaching, App, Portal, and Support System Use
Some services may be delivered through an online portal, app, training platform, booking system, support request system, or other third-party technology.
You are responsible for using these platforms appropriately, maintaining your login information, completing assigned tasks, checking schedules, submitting accurate support requests when needed, and communicating any technical issues.
Trilogy Sports & Fitness is not responsible for outages, technical problems, user errors, third-party platform changes, or access issues caused by external providers.
15. Website Use
You agree to use our website only for lawful and appropriate purposes.
You may not:
Attempt to hack, damage, overload, or interfere with the website Use the website to submit false, misleading, or harmful information Misuse the Support Request page or submit false, abusive, spam, or inappropriate support tickets Copy, scrape, reproduce, or misuse website content without permission Use our website, brand, forms, support system, or systems for fraudulent purposes Interfere with another user’s access or experience
We may restrict access to the website, portal, support system, or services if we believe these Terms have been violated.
16. Intellectual Property
All content on the Trilogy Sports & Fitness website and related materials, including text, logos, branding, graphics, photos, videos, programs, workouts, training materials, forms, documents, and digital resources, is owned by or licensed to Trilogy Sports & Fitness unless otherwise stated.
You may not copy, distribute, sell, publish, reproduce, modify, or use our content for commercial purposes without written permission.
Training programs, workouts, assessments, resources, and coaching materials are provided for personal use only and may not be shared, resold, reposted, or used to train others without permission.
17. Photo, Video, and Media Release
Photos, videos, testimonials, training clips, and performance highlights may be used for business, marketing, educational, or promotional purposes only when appropriate permission, consent, or release has been obtained.
If you do not want yourself or your child included in photos or videos, please submit a support ticket through https://trilogyfitpt.com/support.
We will make reasonable efforts to honor written media preferences submitted through the Support Request page, but we cannot guarantee removal of content already published, shared, printed, distributed, or posted through third-party platforms before the request was received.
18. Third-Party Links and Services
Our website may contain links to third-party websites, payment processors, booking platforms, client portals, support request forms, social media pages, resources, or partner services.
Trilogy Sports & Fitness is not responsible for the content, policies, security, availability, or practices of third-party websites or platforms.
Use of third-party services may be subject to their own terms and privacy policies.
19. Communication Consent
By providing your contact information, you agree that Trilogy Sports & Fitness may contact you by email, phone, text message, app notification, support ticket response, or other communication methods regarding services, scheduling, payments, reminders, updates, offers, and account-related matters.
You may opt out of promotional communications, but we may still send important service-related messages.
For most questions, requests, billing concerns, membership issues, refund requests, account questions, or general support needs, clients should submit a support ticket through https://trilogyfitpt.com/support.
20. Support Requests
The Support Request page is the preferred method for most client questions, requests, billing concerns, membership changes, cancellation requests, subscription issues, refund requests, account updates, privacy requests, scheduling issues, technical problems, media requests, or general support needs.
When submitting a support request, you are responsible for providing accurate and complete information. Incomplete, inaccurate, abusive, spam, or inappropriate submissions may delay response or may not be processed.
Submitting a support request does not guarantee approval of a refund, cancellation, credit, transfer, extension, package change, membership change, or other requested outcome.
Support requests may be retained as part of Trilogy Sports & Fitness business records, customer service history, billing records, dispute records, and account records.
21. Limitation of Liability
To the fullest extent permitted by law, Trilogy Sports & Fitness, its owners, employees, contractors, trainers, representatives, partners, and affiliates are not liable for indirect, incidental, consequential, special, or punitive damages arising from your use of our website, services, facilities, programs, support system, or third-party platforms.
This includes, but is not limited to, injuries, lost opportunities, lost profits, data loss, service interruptions, website issues, scheduling issues, payment issues, support request issues, communication delays, or third-party platform errors.
Nothing in these Terms is intended to limit liability where such limitation is not allowed by law.
22. Indemnification
You agree to defend, indemnify, and hold harmless Trilogy Sports & Fitness, its owners, employees, contractors, trainers, representatives, partners, and affiliates from claims, damages, losses, liabilities, costs, or expenses arising from:
Your use of our website, support system, or services Your participation or your child’s participation in training or programs Your violation of these Terms Your violation of any law, rule, policy, or third-party right Your inaccurate or incomplete information Your conduct or the conduct of a participant under your responsibility 23. Changes to Services or Terms
Trilogy Sports & Fitness may update, modify, suspend, or discontinue any part of the website, services, programs, pricing, packages, memberships, subscriptions, schedules, support system, or these Terms at any time.
When these Terms are updated, the revised version will be posted on this page with a new effective date.
Continued use of the website or services after updates are posted means you accept the revised Terms.
24. Governing Law
These Terms and Conditions are governed by the laws of the State of Missouri, without regard to conflict of law principles.
Any disputes related to these Terms, our website, or our services will be handled in the appropriate courts located in Missouri, unless another process is required by applicable law.
25. Contact Us
For most questions, requests, billing concerns, membership changes, subscription issues, refund requests, account questions, privacy requests, media requests, technical problems, scheduling issues, or general support needs, please submit a support ticket through our Support Request page:
Support Requests: https://trilogyfitpt.com/support
For other business communication, Trilogy Sports & Fitness may also be contacted at:
Trilogy Sports & Fitness Email: support@trilogyfitpt.com Phone: 816-337-7723 Address: 117 S Lexington St. Ste 100, Harrisonville, MO 64701 Website: trilogyfitpt.com
Last updated July 2026.